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Frequently answer and questions

Access all types of banking services 24/7 with high security from anywhere in the world
Account Management: Check balances, view account statements, request official bank statements, freeze/unfreeze accounts, and renew savings terms.
All Types of Transactions: Internal bank transfers, interbank transfers, international wire transfers, and custom/tax payments.
Utility & Bill Payments: Pay bills and utility services.
Card Services: View card statements, change card status, adjust card limits, order new cards, obtain CIN (Card Identification Number) codes, and activate Internet PIN codes.
Additional Financial Services: Access loans, securities, and insurance services.
Other Features: Update personal information, change passwords, manage trusted devices, register for SMS Banking, and view promotions, ATM, or branch locations.

Services available at ATMs:
Deposit and withdraw cash from card accounts
Check account balance
View the last 10 transaction details
Change PIN code (free of charge)
Obtain Internet PIN code
Transfer funds using your card to account or card numbers of other banks (excluding Khan Bank and State Bank)
Send and receive money using international money transfer services
Make bill payments
Withdraw cash without a physical card by generating a QR code via TDB Online

Check your card's expiration date. If it is about to expire and you are registered for TDB Online, you can log in, go to the Cards -> Order Card section, select your preferred card type, and place a new order. If you are not registered for TDB Online, you can request a new card by calling the bank's hotline at 1800-1977 from your registered phone number, or by visiting any nearby branch with a valid national ID or passport. If you are located abroad, please send your card order request to [email protected] using your registered email address.
If you have a credit card or a card with an active credit line, make sure to check the loan repayment deadline, the credit line expiration date, and the card expiry date.

Please carefully review the card fraud prevention guidelines on the bank's website at https://www.tdbm.mn/mn/ under the following link: https://www.tdbm.mn/mn/news/tolboriyn-kartyn-luyvryn-guylgeenees-sergiy….
To protect against potential risks, you may register a joint account holder or an authorized representative with the bank for your card.
It is also a good idea to test your card at an ATM or a point of sale to ensure it is functioning properly.

Products and services provided at Light branches 
Registering new individual and corporate clients
Opening current (checking) accounts and related additional services for individual and corporate clients
Opening savings accounts and related additional services for individual and corporate clients
Enrolling individual and corporate clients in banking product packages
Registering individual and corporate clients for TDB Online and providing additional digital banking services
Sales and additional services for all types of payment cards for individual and corporate clients
POS and merchant products and services for individual and corporate clients
Notification (alerts) services
Insurance brokerage services
Processing and automatically disbursing loan applications received through TDB Online and the bank’s website
Receiving SME customer loan applications and required documents, processing requests, and making automated loan disbursements
Processing savings account cancellation requests for deposit-collateralized loan clients via the remote registration system
Processing sales using forms from other "E-Form" product and service applications
Collecting fees, charges, and minimum account balances specified in the general product terms solely via non-cash (digital/electronic) transactions

Products and services NOT provided at a Light branch:
Closing any type of current (checking) or savings account
Employer incentive savings plans
Rent collection services
Gift card products
All types of Power of Attorney services
All types of transactions except those performed via digital channels or at a Light branch
Adding or removing joint account holders
The following products and services requiring Branch Manager approval and official branch seal:
Tender guarantees
Opening and closing Escrow accounts
Safe deposit box services
Custodian services
Cash pooling / Sweeping transfer services

Customers can submit their requests through the following channels
Visit any nearby branch in person to submit your request along with original official letter, transaction receipts, and relevant supporting materials.
Email [email protected] from your bank-registered email address with attached original copies of official letters, transaction receipts, and relevant documents.
Submit via TDB Online by going to the 'Requests' menu to log a disputed transaction request.

Customers can register their requests or complaints through the following channels
Phone: 1800-1977, (+976) 7016-1988 (for international calls)
Email: [email protected]
In-Person: Submit an official letter or application at any bank branch or headquarters
TDB Online: Register feedback, suggestions, or complaints under the Requests menu