Help center

If you use TDB Online and your loan account is linked, simply log in to your app and go to Accounts > Select Account > View Statement to check your transaction history.

If you don't have TDB Online, you can verify your payment by calling our Customer Contact Center at 1800-1977, or by visiting any nearby branch with a valid ID or passport.

For customers living overseas, you can also verify your identity and request your loan account information by emailing us at [email protected] from your registered email address.

"If you are registered for TDB Online services and have linked your loan account, you can check it yourself by logging into your TDB Online banking account and navigating to Accounts > Select Loan Account > Manage > Account Details.

If you are not registered for TDB Online services, you can contact the contact center at 1800-1977 for information and advice, or visit any convenient branch with a valid ID card or international passport to have it checked.

Additionally, if you are abroad, you can verify your detailed information of the loan by sending an email from your registered email address to [email protected] to request your loan account information

Please go to the TDB website (https://www.tdbm.mn/mn) in order to get the detailed information,  navigate to Retail > Loans, or use the direct link https://www.tdbm.mn/mn/retail/loans to choose the right loan product for you. You can also visit any nearby branch or sub-branch to speak with a loan officer.

You can visit any convenient branch with a valid ID card or international passport to have your loan evaluated by submitting any additional documents or meeting requirements requested by that branch.

You can check your eligible additional loan limit by logging into your TDB Online banking account, accessing the Loans section, and selecting and submitting an application for your preferred online loan type. If a loan limit has been generated for you, you can obtain the additional loan by using TDBO banking.

You can close your salary loan by logging into your TDB Online banking account and navigating to Loans > Close Loan.

You can repay your salary loan 100% online through the TDB Online service without visiting a branch. Additionally, your loan payment will be processed automatically once you deposit the required amount into your linked current account.

Salary loans must be paid according to the original schedule and cannot be postponed. Therefore, if needed, you can visit any convenient branch with a valid ID or international passport to speak with a relationship manager for advice on restructuring your repayment schedule.

If you have received your salary through a TDB account for 3 months or more, you are eligible to apply for a salary loan

You can check your pre-approved loan amount by navigating to the Salary Loan section in the TDB Online app

The calculation of the salray loan are exactly the same at the branch and on online banking, you can get a higher amount by selecting the 'Pay off existing loan to increase amount' feature when applying for your salary loan

If a loan payment is overdue by 15 days or more, the loan classification will be downgraded. When your loan payment becomes past due, we highly recommend contacting a relationship manager at your nearest branch immediately to explain your situation. Together, you can discuss options for adjusting the repayment schedule and improving your loan classification. Please be advised that late payments risk downgrading your loan status and incurring additional interest and penalties

To improve your loan rating, it is required to make timely payments for 3 consecutive months according to the 'Repayment Schedule.' Doing so can restore your downgraded classification back to 'normal.' If your loan status remains uncorrected, you may visit any branch with a valid ID or international passport to consult with a relationship manager.

Yes, real estate-backed loans are available to meet urgent financial needs by using your owned property as collateral. For more information, please visit: https://www.tdbm.mn/mn/retail/loans/heregleenii-zeel/hyalbar-zeel