Frequently answer and questions
What should I do to extend the Happy Family package after its expiration?
You can extend your service validity by visiting any branch with your valid ID card or passport, along with the child's birth certificate.
What are the key features and benefits of the Happy Family package, and how do I register for the service?
You can review detailed information and register by visiting the following link https://www.tdbm.mn/mn/retail/bagc-buteegdekhuun/happyfamilybagts on the bank's website https://www.tdbm.mn/mn.
How can I reissue the child's card included in the Happy Family package if it is lost?
You can reorder the card at any branch near you with a valid ID card or foreign passport and child's certificate.
Are there any instructions for using and connecting Airtag?
Please refer to the link https://www.tdbm.mn/sites/default/files/2025-12/GPS-guide20251200.pdf to view GPS connection instructions.
What is the Happy Family package?
The Happy Family package is an all-in-one financial solution for the entire family. It includes a specialized kids' card, parental management features, and built-in savings options.
What types of cards come with the Happy Family package?
Children aged 7–12 will receive a Puppy card, and children aged 13–17 will receive a Puppy or Einstein card.
How do I register for the Happy Family package?
Registration can be done internally by visiting TDB branch, or online via the parents' TDB Online banking.
What documents are required to register for the Happy Family package?
If registering at a branch, the guardian's ID card (or international passport) and the child's birth certificate are required.
What is Puppy Card?
The Puppy Card comes with TDB's Happy Family children's package and is designed to help children develop healthy financial habits
What age children is the Puppy Card for?
The Puppy Card is designed for children aged 7 to 17. For children aged 7 to 12, parents can register for the package through their TDB Online service. However, for children aged 13 to 17, the Puppy Card can only be obtained AT A BRANCH.
Does the Puppy Card equipped with GPS?
Yes. The Puppy Card is equipped with a GPS device, allowing parents to track their child's location.
What is the daily transaction limit for the Puppy Card?
Daily Transaction limit for the Puppy Card is 200,000 tugriks.
Is there a fee for ATM cash withdrawals?
There is no fee for withdrawing cash from TDB ATMs
Can I use the Puppy Card overseas?
Decrease transaction rejections due to wrong account information.
Is it possible to make international online payments with the Puppy Card?
You can make international online payments with a Puppy card.