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Frequently answer and questions

To protect your account from fraudulent transactions, please freeze your card immediately after losing it by using one of these options:

Via TDB Online:
Log in to the app, select your card under Cards > Card List, go to Manage Card > Change Status, and switch it to Lost/Stolen.

If you are in Mongolia:
Please call our Customer Contact Center right away at 1800-1977 to lock your card, or stop by any convenient branch with your valid ID or passport.

If you are overseas:
You can request a temporary card lock by calling our international helpline at +976 7016-1988, messaging us on Viber at +976 9900-1977, or sending an email to [email protected].

First of all, you need to contact our 24-hour customer service hotline available from abroad at (+976) 7016-1988, via Viber at +976 9900-1977, or via email at [email protected] to report the incident and temporarily block your card.

Please note that cards retained by foreign bank ATMs cannot be returned to the cardholder due to International Visa regulations, meaning you will need to get a new card. Therefore, you can send a request to reissue your card to TDB's email at [email protected] using your bank-registered email address

You can easily get your card PIN code remotely by following these steps:

Through TDB Online:
Log in to the app, go to Cards > Card List, select your card, and tap Manage Card > Get New PIN. The new PIN code will be sent via SMS to your registered phone number.

Without TDB Online:
Please call our Customer Contact Center at 1800-1977 (or +976 7016-1988 from abroad), or email [email protected] using your registered phone number or email address to request it.

At any TDB Branch:
Stop by your nearest branch with a valid ID or passport, and our staff will assist you in getting your PIN code

Your internet PIN is initially set to be the same as your card PIN. You can retrieve this internet PIN in one of the following ways.Through TDB Online:
Simply log in, go to Cards > Card List, choose the card you need, and go to Manage Card > Get E-PIN to view your internet PIN.

Using an ATM:
Insert your card into any TDB ATM to retrieve your internet PIN code.
If you don't have access to TDB Online or an ATM, please call our Customer Contact Center at 1800-1977 (or +976 7016-1988 if you are overseas), or email us at [email protected] for assistance.

At any TDB Branch:
Stop by your nearest branch with a valid ID or passport, and our staff will assist you in getting your internet PIN.

If your card is swallowed by an ATM, please call our Customer Contact Center at 1800-1977 to share the details. Retained cards are delivered to the reception at the TDB Head Office, and we will send a text message to your registered phone number once it is ready for collection. You can then pick up your card in person at the Head Office by presenting a valid ID or passport.

You can check your card transaction details in the following ways:

If you are registered for TDB Online service:
Log in to your account, go to Cards > Card List, select the card used for the transaction, and view your transaction history under the Statement section.

To get a statement from the  branch:
You can visit any branch near you with your valid ID card or international passport to check your card transactions.

If you are a Message Bank (SMS) service user:
Information for every successful card transaction is automatically sent to your registered email address and the phone number registered for this service.

If you are not registered for the Message Bank service, you can sign up via TDB Online or visit any nearby branch with a valid ID card or international passport. Alternatively, you can register remotely by contacting contact center at 1800-1977 (or (+976) 7016-1988 if you are abroad) or by emailing [email protected] using your bank-registered phone number or email address

If you are abroad or you are not able to go to the branch, you can temporarily increase your card transaction limit for 24 hours by sending a request to [email protected] from your registered email address, or by texting your request to the short code 133133 from your registered phone number.

There is a 3-digit number located next to the signature panel on the back of your card. This code is your card's CVV code. Additionally, if you use TDB Online services, you can log in to your account, go to Cards > Card List, select the card you wish to use, and click on the eye icon in the top right corner to view the CVV number.

It takes 2-3 working days for a card to be issued.

If you need it urgently, you can pay an additional fee of 10,000 MNT and apply in person at either our Main Branch or Enkhtaivan Branch with your valid ID card or international passport

The main advantage of the UnionPay card is that it allows you to connect three currency accounts (Tugrik, Dollar, and Yuan) to just one card. When you use the card in Mongolia, payments are made from your MNT account. In China, it switches to your Yuan account, and in other countries, transactions are processed from your Dollar account

If you are in Mongolia, you can check your card information by calling contact center at 1800-1977. If you are abroad, please contact contact center at (+976) 7016-1988 or via email at [email protected].

Additionally, you can send your details to our Viber channel at +976 9900 1977 to investigate card transaction errors and receive information and advice."

Хувилбар (Илүү хэрэглэгчдэд ээлтэй, зааварчилгааны найруулга)
"To check your card details, please call our Customer Contact Center at 1800-1977 if you are within Mongolia. If you are currently overseas, you can reach us at (+976) 7016-1988 or email [email protected].

You can also contact our Viber support channel at +976 9900 1977 and share your information to get help with card transaction errors and support

Always keep your overseas transaction receipts and invoices to cross-check them with your bank statements.

When withdrawing cash from some international ATMs, a 6-digit PIN might be requested. If your card uses a 4-digit PIN, simply enter your 4 digits and press 'Enter' to proceed.

Many merchants provide exclusive discounts and deals for VISA and UnionPay cardholders. Stay updated on these offers by visiting www.tdbm.mn.Make sure to regularly check your registered phone number and email for any important alerts sent by the bank.
ATTENTION / IMPORTANT NOTICE

To prevent common international risks and protect our customers, TDB operates a 24/7 suspicious transaction monitoring system.

You can protect yourself from card transaction risks by keeping your mobile phone reachable, regularly checking your email, and promptly notifying the bank to update your contact information whenever it changes.

If your card is not working for transactions, simply log in to your TDB Online app or https://etdbm.mn/mn/. Go to Cards > Card List, choose your card, select Manage Card > Change Status, and switch it to 'Active' to unlock it

If you are using TDBO banking, you can log in to your account, go to Cards > Order Card, select your preferred card type, and place a new order.

If you are not registered for TDB Online services, you can order a new card by calling the contact center at 1800-1977 from your registered phone number, or by visiting any convenient branch with a valid ID card or international passport.

Additionally, if you are abraod and you are not able to come to the branch in person, please send your card reorder request to [email protected] from your email address registered with the bank.

You can reorder your card with the previous expiration date by calling the bank’s contact center at 1800-1977 from your registered phone number, or by visiting any convenient branch with a valid ID card or international passport.

Additionally, if you are abraod and you are not able to come to the branch in person, please send your card reorder request to [email protected] from your email address registered with the bank.