Frequently asked questions
How do I add an account to use in TDB Online service?
If the company would like to add accounts to TDBO service please go to the nearest branch with the official letter of the company and valid ID or foreign passport for setting up the account configuration.
When making a transaction, I get the error 'Unable to process this transaction, please contact the bank.' How can I complete the transaction?
Please contact the bank's customer service at 1800-1977 for information and assistance. If you are abroad, please contact +976 70161988 or email [email protected] using your phone number or email address registered with the bank to verify your details and receive advice
After logging into TDB Online, I get the error 'You are not authorized to perform this action' when trying to make a transaction. How can I make a transaction?
TDB Online service offers the following 4 options:
Online Info – View statements only
Online Plus – Daily transaction limit of 200 million MNT
Online Premium – Daily transaction limit of 500 million MNT
If you receive the error 'You are not authorized to perform this action' when making a transaction, it means you do not have transaction privileges, or you are currently using the Online Info package. Therefore, please choose from the other packages with transaction rights and visit your nearest branch to update your registration.
How can I get a new password if I forgot my TDB Online login password?
If an organization forgets its TDB Online login password, it can be restored by going to 'Having trouble logging in? -> Reset Password'. To do this, enter your username in the Username field -> click Continue -> enter the organization's registration number -> click Continue
Next, without closing the window, select your verification method to restore your password.
Clicking the Reset button will display a field to create a new password, where you can create your password according to the security rules. If remote restoration is not possible, you can unblock your login or transaction password by visiting a branch with an official corporate request letter along with a valid ID or passport.
How do I set up the HID app after downloading and installing it on my mobile phone?
Download and install the HID application on your phone from the Play Store or App Store
You can set it up by going to Settings -> Security Settings -> Two-Factor Authentication in TDB Online service and scanning the QR code with the HID app.
How do I find my account IBAN number?
You can check the IBAN number for your account at TDB as well as other commercial banks through the following channels
TDB Online: Log in to your account, go to Transactions -> IBAN Inquiry, enter your account number, select the corresponding bank, and search to view the IBAN number.
TDB Website: Visit the bank's page at https://www.tdbm.mn/mn and navigate to https://www.tdbm.mn/mn/iban-lavlagaa, enter your account number, and click the "Inquire" button to find the IBAN number.