Help center

If your TDB Online service login password has been blocked, a new password must be generated. You may request a new password by accessing 'Having trouble logging in?' → 'Reset Password'.If you are unable to process the password unblocking and recovery remotely on your own, please contact the Bank's Customer Service center at 1800-1977. If you are calling from overseas, you may reach us at (+976) 7016-1988 or via email at [email protected] using your phone number or email address registered with the bank. Alternatively, you may visit any TDB branch in person with a valid National ID card or Passport to request password restoration.

If you have forgotten your TDB Online login password, you can reset it by clicking on 'Having trouble logging in?' → 'Reset Password'. To do this, enter your username in the Username field, click Continue, then enter your Registration Number and click Continue.
Next, without closing the current window, select your verification method to reset your password.
After clicking the 'Reset' button, a screen will appear allowing you to create a new password according to the password guidelines. If you are unable to reset your password remotely by yourself, you can submit a request by emailing [email protected] from your email address registered with the bank, or visit any nearby TDB branch with a valid national ID card or passport to have it reset.

TDB Online service offers the following 4 plan options: 
Online – Daily transaction limit: 10 million MNT 
Online Plus – Daily transaction limit: 50 million MNT
Online Premium – Daily transaction limit: 500 million MNT
If you receive the error message 'You are not authorized to perform this action' when attempting a transaction, it means you are currently using the TDB Online Info plan, which only allows you to view account statements without transaction privileges.

If you wish to switch to a plan that enables transactions, please contact the bank's call center at 1800-1977 for guidance. If you are abroad, you can check if remote registration is possible by contacting (+976) 7016-1988 or emailing [email protected] using your phone number or email address registered with the bank. Alternatively, you can visit any nearby TDB branch with a valid ID card or passport to register.
 

For inquiries and assistance, please call our contact center at 1800-1977. If calling from overseas, reach us at (+976) 7016-1988 or [email protected].

To register a new bill payment: Go to the Services → Payments → Utilities menu and click the 'Register Bill' button, then select from the available bill payments and enter the corresponding information. Once completed, your bill payment will be registered and added to your 'Registered Bill Payments' list. From the 'Registered Bill Payments' menu, select the bill you wish to pay, choose the payment amount and the debit account, then click 'Continue' to complete the payment. An e-receipt will be sent to your registered email address

Please log in to your TDB Online account and navigate to Services → Payments → Unit, Data, and Bills. Select your mobile service provider—Unitel, Skytel, or G-Mobile. Enter the unit package type, mobile number, debit account, and transaction description, then verify the information to complete the payment

The HID application is a one-time password (OTP) generator used for transactions exceeding 5 million MNT on TDB Online service. During a transaction, when the HID field appears, you generate a transaction password using the HID application installed on your mobile phone.

Download and install the HID app from the App Store or Google Play Store.In TDB Online, navigate to Settings -> Security Settings -> Two-Factor Authentication, choose HID App, and scan the QR code to complete the setup.

To add an account, log into TDB Online and navigate to Settings -> Account Settings -> Hide/Show Account. You may also visit any branch with a valid ID or passport to add an account 

To verify your details, please contact our Call Center at 1800-1977 (or +976 7016-1988 if calling from abroad), email [email protected], or visit any branch with a valid national ID or passport.To recover your username, click Cannot Log In? -> Recover Username on the TDB Online home page.

If your registered email address has changed, you can update it using the following methods:

Via Email: Send a request to update your information to [email protected] from the email address you currently use.

At a TDB Branch: Visit any branch near you with a valid ID card or international passport to request an update.

Via TDB Online: You can update your email address by selecting the 'Update Information' section on the login screen before signing into the TDB Online service.

Please visit the following link https://www.tdbm.mn/mn/news/internet-bankny-ayuulguy-baydal on the bank's website https://www.tdbm.mn/mn to review the detailed security recommendations