First of all, you need to contact our 24-hour customer service hotline available from abroad at (+976) 7016-1988, via Viber at +976 9900-1977, or via email at [email protected] to report the incident and temporarily block your card.

Please note that cards retained by foreign bank ATMs cannot be returned to the cardholder due to International Visa regulations, meaning you will need to get a new card. Therefore, you can send a request to reissue your card to TDB's email at [email protected] using your bank-registered email address